About

• Handle last-minute scheduling changes and cancellations by coordinating alternatives, rebooking, and offering solutions to prevent lost business.
• Resolve customer complaints with empathy, professionalism, and a customer-first mindset, ensuring every interaction strengthens trust and loyalty.
• Proactively identify opportunities to retain clients through personalized problem-solving and value-driven conversations.
• Collaborate with internal teams to adjust schedules, resources, and priorities in real time while maintaining operational efficiency.
• Document customer feedback and recurring issues to support continuous process improvements.
• Ensure all communication is genuine, empathetic, and solution-oriented rather than scripted or transactional.

• Proven experience in customer service, retention, scheduling coordination, or complaint resolution.
• Demonstrated ability to strategically resolve customer concerns with empathy and creative thinking.
• Strong multitasking skills and comfort working in fast-paced, high-pressure environments.
• Excellent communication skills (verbal and written) with the ability to de-escalate sensitive situations.
• High emotional intelligence and resilience when managing challenging conversations.
• Strong organizational skills and adaptability to manage shifting schedules.

• 40 hours per week
• Monday to Friday
• 9AM - 6PM Eastern Standard Time Zone

• $4-$6USD/hour
• HMO coverage after 1 year of employment.