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Job Description: Customer Experience Lead (Final Mile Industry) Position Overview We are seeking a highly organized and proactive Customer Expereince Lead to manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational launch and post-implementation review. The Onboarding Lead will act as the primary point of contact, coordinating across internal teams—i…