About

Job title

• Contract Campaign & UFO Coordinator (Internal Only)

Department

• Freight

Terms of employment

• Full-Time, Contract

Reports to

• Freight Manager

Starting Rate

• $22.70/hour CAD

Location

• Toronto, ON

Application deadline

• 11:59pm EST on Sunday, November 23, 2025

• The Role: Contract Campaign & UFO Coordinator
• Availability: Full-time with the ability to work mornings, evenings, and occasional weekends and holidays.
• Lush Global supports more than 250 retail stores in Canada and the USA, a mail-order business based in Toronto, and manufacturing centers in Vancouver and Toronto.
• Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities contributing to giving back to organizations that can make a difference through our Charity Pot Program.
• The Campaign/UFO Coordinator, reporting to the Freight MIT, is responsible for efficiently transporting materials to customers, ensuring that service requirements are met while optimizing costs. This role emphasizes delivering and maintaining a high level of service to customers through proactive communication and transparency throughout the transportation process. Working with the distribution team, the Campaign/UFO Coordinator will help lead and execute transportation projects focusing on improving operational performance and meeting service levels for our customers. As a Campaign/UFO Coordinator, you will incorporate LUSH’s Leadership Practices into all aspects of your work. Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What You Do (Responsibilities)

• Manage all incoming and outgoing UFO requests throughout their lifecycle.
• Maintaining communication with and fulfilling special order requests from other departments within the business.
• Proficient use and knowledge of UPS, Canada Post, and FedEx shipping systems.
• Liaising with distribution systems, inventory, and systems support teams when needed.
• Ensuring shipping deadlines will be achieved, and providing accurate estimates/time frames for business unit send-outs.
• Picking and managing all inventory required for send-outs.
• Coordinating the packaging and prepping of all products and orders.
• Verifying address lists for CSV upload files.
• Processing and printing all shipping info/labels and customs documentation through UPS or other desired carriers
• Problem-solving shipping deadlines and timing of package arrivals to meet business needs and following up on lost/late packages.
• Provide meaningful commentary to customers and stakeholders concerning the Campaign / UFO
• Support in meeting organization and leading huddles.
• Properly update the Teams tracker and reference it for information as needed.
• Log and communicate tracking numbers to Lush business units when sending materials or other small-pack items via small parcel (single/mass shipments).
• Working with the inventory team to solve inventory issues.
• Working with Procurement and Procurement Support to address any stock shortages upon material receipt before assets begin shipping.
• Completing delegated tasks on time.
• Physically receive Purchase Orders and make them available to be stocked in the pick locations (Campaigns Only)
• Flexibility to support other parts of the business, including Distribution Associate roles**
• Administrative & Other Functions
• Have a full understanding of our Sales order process and support all aspects of sales orders
• Establish transportation SOPs to ensure shipments are compliant with transportation SLA
• Execute the daily processing and posting of sales orders, and waybills.
• Loading of all allocations and management of store back orders
• Print pick sheets for the picking team at the required times
• Review shipping schedule against orders received and highlight any potential issues with distribution and junior coordinators
• Partner with the Item set-up team to ensure the quality check is maintained
• Support campaign initiatives, new product launches, and seasonal product launches
• Maintain shipping on request to stores and freight team for both coasts.
• Maintaining Biofresh Sales orders to ensure fulfillment.
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Attend strategic meetings as requested
• Provide daily and weekly reports in all aspects related to systems

Key Results

• Work collaboratively with other areas of the business
• Proactively identifies solutions to potential problems to guarantee service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including on-time delivery scores and parcel spend

Who You Are (Qualifications)

Required

• Current Lush employee
• Currently holding a Systems Operator Role OR a Systems Supervisor role, or have experience holding either of these roles in the last 2 years
• LUSH distribution experience required
• At least one year of direct experience working in the supply chain
• At least one year of direct experience in freight/transportation
• Strong understanding of transportation metrics and how they can support supply chain objectives
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent in follow-up
• Proficient with MS Office Suite/ Google Docs and formulas
• Domestic and international travel may be required

Preferred

• Holding current role for minimum of 1 year
• College diploma or University degree in Business, Logistics, and/or Supply Chain
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation
• Proficient in project management, vendor evaluations, and process improvement
• Experience with ERP/TMS/WMS
• How to Apply: Submit application found on the Colleague Center Internal Job Board
• Need help? Email: adeoliveira@lush.com
• Only select applicants will be considered for this opportunity based on our selection criteria
• The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.
• Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
• Best of luck on your job search, and don't forget to follow us to learn more!
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• Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

• Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.