About

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Information technology. Computer science. Computer and information systems security/information assurance. Computer technology/computer systems technology. Cyber/computer forensics and counterterrorism. or equivalent experience. Work setting: General office. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Network+ Certification. Target audience: First Nations students. Computer and technology knowledge: Jira. Device drivers. Networking security. Internet. Desktop applications. Communication software. MS Office. SharePoint. Security and safety: Enhanced reliability security clearance. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 1 to less than 7 months. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Other benefits: Free parking available. Learning/training paid by employer. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .