Triage and Resolution: Serve as the initial point of contact to triage incoming requests, answering common questions (training provided) or escalating complex issues to appropriate internal teams as needed.

De-escalation and Ownership: Demonstrate a high degree of social savviness and emotional intelligence to manage potentially distressed or angry clients. You will be expected to take ownership of the issue, listen empathetically, and talk clients down effectively.

Problem-Solving: Utilize strong problem-solving skills to troubleshoot issues, consider all possible solutions, and apply the most appropriate resolution.

Administrative Workflow: Accurately document written requests by submitting them using a dedicated online intake form (training provided).

Teamwork: Work as an integral team member, maintaining effective and efficient communication with colleagues and interacting with other departments, primarily in a remote setting.

Qualifications
Experience: Minimum of four years of experience in an administrative, receptionist, or Office Services capacity, or an equivalent combination of relevant education and experience.

Customer Service Background: Demonstrated experience working in a call centre or high-volume customer service environment is mandatory.

Resilience & Temperament: Proven ability to handle difficult, emotional, or high-stress customer interactions (the ability to "talk the clients down" and "listen to them" is critical).

Communication: Exceptional interpersonal skills and effective communication skills, both oral and written, are essential.

Technical Proficiency: Strong general computer savviness and proficiency in MS Word, Excel, and Outlook. The role is Excel-driven for tracking and data management.

Organization: Excellent organizational and problem-solving skills, with strong time management skills allowing you to effectively prioritize and manage multiple tasks simultaneously.

Summary
If you think you have the potential and have the threshold to receive complaints and provide constructive solutions, APPLY NOW!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.