About

Credit & Collections Representative
Location: Local – Onsite Position
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Interviews: Conducted via Microsoft Teams

Position Summary:

We are seeking an experienced Credit & Collections Representative to manage and maintain customer credit accounts, enforce payment terms, and collect on delinquent accounts within an assigned portfolio. This role is critical to ensuring financial stability and strong customer relationships, and requires collaboration with internal teams including Sales and Customer Service.

Key Responsibilities:

• Review and release or hold customer orders based on credit status and payment history
• Collect outstanding balances from delinquent accounts within an assigned portfolio
• Provide guidance to Sales Consultants regarding customer account issues
• Identify potential bad debt; escalate accounts when necessary for management review or external collections
• Respond to customer inquiries via phone and email, and resolve discrepancies
• Reconcile customer accounts as needed
• Evaluate and adjust credit limits up to $25,000
• Recommend and prepare delinquent accounts for third-party collections when appropriate
• Collaborate with Sales, Customer Service, and other departments to resolve disputes or billing issues
• Assist customers with payment portal access and electronic delivery (e-delivery) setup

Requirements:

• Bachelor’s degree in Business, Finance, Accounting, or related field – or equivalent relevant experience
• 3–5 years of Credit & Collections experience, preferably in a B2B environment
• Strong verbal and written communication skills
• Proven ability to interact professionally with internal teams, suppliers, and customers
• Excellent organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced setting
• Strong problem-solving and decision-making abilities
• Highly adaptable and detail-oriented
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with ERP systems such as Oracle PeopleSoft
• Familiarity with credit reporting tools like Dun & Bradstreet or Creditsafe

Job Type: Full-time

Pay: $30.00 per hour

Ability to Commute:

• Somerset, NJ 08873 (Required)

Ability to Relocate:

• Somerset, NJ 08873: Relocate before starting work (Required)

Work Location: In person