About

Join Our Team as a Collections Officer – Work From Home Opportunities Available!

Are you a motivated and experienced Collections professional looking to take the next step in your career? We are seeking dynamic Senior Collections Agents to join our forward-thinking team! In this role, you will play a crucial part in ensuring timely billing payments from our valued customers. Take advantage of our flexible work-from-home options, provided you meet our internet and security requirements.

Why Join Us?

• Competitive Compensation:: Enjoy competitive salary packages supplemented by lucrative performance-based Incentives.
• Flexible Work Environment: Enjoy the benefit of working from the comfort of your own home with a robust support system to ensure your success. All you need is a dedicated workspace and a reliable internet connection.

Key Responsibilities:

• Proactively identify and communicate with customers regarding outstanding accounts.
• Accurately receive and apply payments to customer accounts.
• Provide guidance and follow-up support to customers on overdue balances.
• Initiate necessary actions for account recovery, including repossession or service disconnection.
• Maintain comprehensive records and status updates for customer accounts.

Qualifications:

• Proven experience in billing, collections, or customer service.
• Strong relationship-building skills and the ability to connect with clients effectively.
• Excellent written and verbal communication skills.
• Exceptional multitasking and prioritization capabilities.
• Must pass a thorough criminal background check and credit assessment.
• Availability to work evenings and Saturdays on a rotating schedule.
• Reliable high-speed internet connection is essential.
• Compatibility with DuoMobile App required for secure communications.

Experience as a:

• Call Centre Agent
• Bill Collector
• Collections Agent
• Collector
• In-Bound Call Centre Agent
• Out-Bound Call Centre Agent
• Customer Service Representative (CSR)
• Debt Recovery Specialist
• Recovery Agent

If you are ready to make a meaningful impact and be part of a thriving team, we want to hear from you! Apply today for the Senior Collections Agent position and take the next step in your professional journey with us!

Job Type: Full-time

Pay: $17.20-$22.20 per hour

Benefits:

• Casual dress
• On-site parking
• Paid time off
• Work from home

Application question(s):

• Are you legally eligible to work in Canada?
• If hired, do you consent to a criminal and credit check?
• Have you worked at a collection agency before?

Location:

• Greater Toronto Area, ON (preferred)

Work Location: Remote