About

MINIMUM QUALIFICATIONS

• * Bachelor's degree in Business, Economics, Statistics, Finance, or another
• field that uses quantitative analysis, or equivalent practical experience.
• * 6 years of experience in a management consulting, corporate strategy,
• business operations or business planning function.

PREFERRED QUALIFICATIONS

• * Experience leading teams in operations, project or program management, or
• creating operational processes.
• * Experience with customer support, synthesizing insights, and recommending
• actions from data.
• * Knowledge of enterprise business and cloud technologies, products and market
• landscape.
• * Ability to effectively communicate and influence stakeholders, often
• cross-functionally, at all levels of management.
• * Excellent investigative or problem-solving skills.

ABOUT THE JOB

• The Cloud Support Offers team is responsible for the comprehensive management of
• Google Cloud’s Support Offerings portfolio, integration of acquired support
• offerings and customers, and ensuring that all Cloud customers are enabled with
• the right, support offering to be successful. This function is integral to our
• Cloud Support strategy and business generation. This particular opportunity will
• play a critical role in helping drive customer support strategy and execution
• and focus on delivering thought leadership, operational excellence, and
• executive level narratives to help advance Cloud’s missions.

• In this role, you will take on testing, often ambiguous problems, applying sound
• business judgment and effectively communicating issues to audiences that include
• executives and Google leadership. You will fully immerse yourself in data
• collection, draw insights from analysis, and then zoom out to develop
• compelling, synthesized recommendations.
• Google Cloud accelerates every organization’s ability to digitally transform its
• business and industry. We deliver enterprise-grade solutions that leverage
• Google’s cutting-edge technology, and tools that help developers build more
• sustainably. Customers in more than 200 countries and territories turn to Google
• Cloud as their trusted partner to enable growth and solve their most critical
• business problems.

• The Canada base salary range for this full-time position is CAD 150,000-154,000
• + bonus + equity + benefits. Our salary ranges are determined by role, level,
• and location. Within the range, individual pay is determined by work location
• and additional factors, including job-related skills, experience, and relevant
• education or training.

• Please note that the compensation details listed in Canada role postings reflect
• the base salary only, and do not include bonus, equity, or benefits. Learn more
• about benefits at Google
• [https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES

• * Identify and solve operational problems to enable our Cloud Support Offerings
• portfolio. Identify and complete key analysis to generate executive-level
• insights and recommendations.
• * Create clear, simple, and persuasive narratives to inform and influence
• higher level executives.
• * Drive prioritization of initiatives that enhance Google Cloud Support and the
• customer experience.
• * Identify opportunities for the business to increase effectiveness and
• efficiency in a cross-functional organization.