About

• Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
• Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a highly motivated and skilled individual to join our team as a Cloud Support Analyst. In this role, you will be responsible for providing technical support and assistance to our cloud computing infrastructure.

Responsibilities

• Provide first-line support for cloud computing infrastructure issues, including troubleshooting, incident management, and resolution.
• Assist in the implementation and configuration of cloud-based systems and services, ensuring smooth integration with existing IT infrastructure.
• Monitor cloud infrastructure performance, identify potential issues, and propose solutions to optimize system efficiency.
• Collaborate with senior IT professionals to analyze and resolve complex technical problems related to cloud-based applications and services.
• Respond to user inquiries and support requests, providing timely and effective resolutions.
• Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
• Stay up to date with emerging cloud technologies and trends, and proactively propose improvements to enhance the efficiency and security of cloud-based systems.
• Collaborate with cross-functional teams to contribute to the development and deployment of new cloud-based projects.
• Assist in the maintenance and administration of platforms, ensuring system stability and performance.
• Participate in on-call rotations and provide after-hours support when required.
• Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies is required.
• Bachelor's degree or internships in a relevant field, such as Computer Science, Information Technology, or a related discipline is preferred.
• Must have strong understanding of cloud computing concepts, principles, and architectures, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Must be Familiar with cloud service providers (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform) and their respective offerings.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions is a must.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) will be an asset.
• Competitive Salary
• Healthcare Benefit Package
• Career Growth