About

• Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application. Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations. Who you are: You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage You are a patient and/or client centered individual who performs at an exemplary standard You are a team player with excellent communication, critical thinking and prioritization skills Closing Date: August 6, 2025 What we need: As a member of our interprofessional team, you will be responsible for supporting the coordination and facilitation of flow within Outpatient Medicine Clinics. In this role you will utilize your goal-orientated, client centered approach to care. You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient clinic flow is maintained. What you bring this to the role: Exercise judgement and independence to upkeep patient flow. Duties not limited to but include the following: Works with Leadership team including PPL's, CN, Manager, Director and others as required Exercise judgement and independence to provide patient flow support service for patients within the clinic Liaise with numerous medical and hospital staff to ensure client’s medical needs are met Participate in special projects; accreditation, scheduling maintenance/upgrades, LEAN quality improvement Participates on committees as required Scheduling: creating schedules, schedule maintenance along with managing daily staffing challenges (this will include managing sick calls, calling staff in with tracking, filling weekly holes, shift giveaways/exchanges, etc…) Tracking of vacation approvals and overtime requests Accountable to union collective agreements and self scheduling guidelines Supporting payroll function Ensure Data integrity is maintained Monitor and follow-up on scheduling and registration errors Provides input to staff evaluation and learning plans Ordering of office supplies, medical products, pamphlets and print shop materials What you bring to Oak Valley Health: Minimum 2 year relevant administrative hospital experience Experience in an outpatient clinic setting Experience with coordination of a complex scheduling system Proven MS office proficiency (Word, Excel and PowerPoint) Experience with coordination of a complex scheduling system Proven ability to facilitate and coordinate efficient flow of a busy work environment Previous experience as a resource to both internal and external stakeholders High attention to detail is required Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environment Superior communication (verbal and written) skills and ability to effect strong public relations with staff, physicians, physician offices, patients, volunteers, WSIB and network coordinators Proven well-developed customer-service focus Demonstrated ability to work both independently and collaboratively within a team environment Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the program Must demonstrate high initiative and efficiency Demonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervision Demonstrates a high level of accuracy and attention to detail in work and be able to problem solve Demonstrated good attendance record with the ability to maintain this same standard Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required. Work Schedule: The successful candidate will be available to work Monday to Friday 8 hour day shifts (0800-1600 or 0830-1630). Please note schedules may change due to operational needs. Compensation: BAND R Range: $31.77 - $37.93 Who we are: Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT). Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Oak Valley Health Equity, Diversity, Inclusion and Belonging statement Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources. We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB. Oak Valley Health is one of Ontarioʼs leading community health care organizations. Across our two hospitals, Markham Stouffville Hospital and Uxbridge Hospital, as well as our Reactivation Care Centre, we deliver safe, high-quality care to more than 441,000 patients annually through diagnostic and emergency care services, clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and childrenʼs services. Oak Valley Health is proud to be part of the Eastern York Region North Durham Ontario Health Team. With over 600 professional staff, over 3,300 dedicated staff, and more than 900 active volunteers, we are committed to celebrating our people, fostering connections, and driving innovative growth. We provide integrated care for healthier communities and deliver an extraordinary patient experience through our honoured to care culture to residents of Markham, Whitchurch-Stouffville, Uxbridge, and beyond.