• Demonstrate sensitivity and effectiveness in communicating with ill or injured Associates and Associates with
disabilities.
• Develops appropriate medically-supported return to work plans and short-term accommodations for Associates
with illness/injury and or disability, who can be accommodated within their own occupations and/or when a return
to regular duties is expected in less than three months.
• Communicates work plans / agreements to ensure a
safe and sustainable return to work for Associates.
• Demonstrates ability to effectively manage competing priorities.
• Provides direction to, seeks counsel from, and works with, other Associates and benefits / third party vendors to
monitor and document cooperation in absence and accommodation cases. Communicate expectations with
Human Resources, Managers and Associates if an Associate is not cooperating with company programs.
• Provide guidance and counsel to Associates regarding the claims management program, and escalates to
leadership for complex claims / accommodations.
• Partner with Health & Safety team, Human Resources teams, HR Shared Services team, Store/Field Operations
teams, and Union Representatives, as appropriate.
• Accurately maintain and update in a timely manner the systems database and record retention for all related
claims, in accordance with Company reporting needs and legislative governance.
• Coordinate third party assessments with vendors (i.e. independent medical examinations, functional
abilities/capabilities evaluations, ergonomic assessments, ergonomic job coaching, job site analysis, physical /
cognitive demands profiles etc.) for Associates and their People Leaders, and document the outcomes of those
assessments.
- Manage end to end claims management process, managing an average of 60+ claims at a time
- Collaborates regularly with People Leaders, HR Business Partners, HR Shared Services, Health & Safety,
- Benefits & Well-being departments, and external vendors

Qualifications
Minimum one (1) year claims related work experience, with understanding of return to work principles;
asset if you have expeirence within retail and/or distribution/warehouse environment
• Experienced with workers compensation, human rights legislation and/or short and long term disability practices
• Excellent written, verbal communication, and interpersonal skills; English/French bilingualism a non negotiable.
• Strong problem solving skills including analysis of information to effectively resolve issues and implement
solutions
• Strong organizational skills to prioritize competing tasks and documenting detailed case management files
• Informal influence skills including providing advice and guidance to team members to resolve problems; discuss
and share best practices
• Strong sense of confidentiality; requires discretion and thorough knowledge of the organization’s operations,
procedures and policies
• Excellent computer skills including MS Office - Word, Excel, PowerPoint, vendor portals, and case management
systems

Only the candidates with a minimum of 1 year of claims management experience will be considered.

Summary
Please apply online at randstad.ca or email your resume to keenan.dabreo@randstad.ca (Subject: Claims Management Specialist)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.