About

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: Boundless Vancouver organizes The Christmas Toy Shop which includes both the collection and distribution of toys and Christmas hampers. The Christmas Caseworker works directly with individuals and families (our neighbours) who are the recipients of toys and Christmas hampers. The Caseworker creates an invitational space that honours our neighbours by providing administration and coordination of registration, processing, sorting, and distribution. KEY Accountabilities: Evaluate and process applications for our Christmas program according to registration criteria. Assist with Toy Shop set up and preparations. Assist in the maintenance of files as directed. Work in a busy environment in a team setting with a calm and positive attitude. Ability to understand and be sensitive to cultural differences. Maintain confidentiality and keep accurate files and statistical records, using the Link2Feed database. Assist in the organization, set-up, maintenance, and general cleanliness of the facility, Toy Shop & Warehouse. Professional public appearance and demeanor. Excellent oral and written communication skills. Maintain confidentiality and keep accurate notes/files. Responsibly manage valuables/assets that will be distributed to neighbours, keeping secure daily. Perform other related duties as assigned. Health & Safety: Background check consent A clear vulnerable sector screening Completion of online abuse prevention training Required Health and Safety training CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: Internal: N/A External: N/A MANAGERIAL RESPONSIBILITY: Reports directly to Caseworker Direct reports: N/A FINANCIAL AND MATERIALS MANAGEMENT: Responsibly manage valuables/assets such as toys and gift cards that will be distributed to neighbours, keeping secure daily. Working Conditions: The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to: Verbal or physical attacks by others (i.e., violent/aggressive neighbour). Exposure to infectious diseases. May be required to lift objects up to 30 lbs. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. education and experience Qualifications: Education, Qualifications and Certifications: High School Education (an alternative level of education and experience may be acceptable). Experience and Skilled Knowledge Requirements: Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours. Demonstrate empathy and concern for families with respect, assertiveness, and tact. Proficient computer skills and familiarity with Microsoft Office. Trauma-informed care training an asset. Non-Violent Crisis Intervention training an asset. Skills and Capabilities Excellent organizational skills. Excellent written and oral communication skills. Proven ability to multitask. Team mindset. Be able to lift up to 30 lbs. Compensation: The target hiring range for this position is $17.85 to $21.66 with a maximum of $25.99. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.