About

Compensation Pay Range: $43.19-$60.12 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.  Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY The Care Facilitator provides clinical and practice support to the staff assigned to the Kids Come First Care Clinic. This position will facilitate communication and flow between the clinic and the Emergency Department as well as the coordination of patient care. JOB DESCRIPTION Co-ordination of patient care as the need arises, facilitating, in a timely manner, the efficient functioning of the clinic with attention to assessing and directing care and flow of patients. Works closely with other departments (i.e. Emergency Department, Diagnostic Imagine, etc.) towards the smooth operations of the clinic – Troubleshooting and creative problem-solving to continue high quality and efficient care with increasing patient volumes. Provide ongoing clinical /technical practice, support and education to nurses and clerks. Facilitate staff mobilization. Pick up assignment in the event of surge or staffing shortages. Responsible for policy dissemination and teaching/sign-off of medical directives as part of orientation Fosters the provision of family-centered care by supporting and assisting nursing staff with patient care as deemed necessary and facilitating the advancement of evidence-based practices. Act as a resource person for clinic staff, supporting and promoting efforts leading to the accomplishment of goals and individual/clinic objectives. Assists staff members in carrying out the nursing process as appropriate. Works cooperatively with the Clinical Manager and l on-site leadership team to maintain continuity of patient care. Provides leadership in quality practice. Monitors and ensures that clinic standards of care are maintained through direct observation of care, revision of charting and evaluation of equipment. Facilitates and initiates Quality Improvement activities and participates in unit quality management program. Additional duties as requested by KCF Management/Leadership QUALIFICATIONS BScN (Essential) Current registration with the College of Nurses of Ontario (Essential) Minimum five (5) years RN experience in a pediatric clinical environment (Essential) Experience and training with blood sample collection (Preferred) Demonstrated leadership skills and abilities (Essential) Demonstrated ability to assign work, to monitor work requirements and to deploy resources appropriately and effectively (Essential) Demonstrated ability to assess critical situations quickly, to determine action needed and to make effective decisions (Essential) Demonstrated ability to diffuse situations which may be sensitive and/or highly intensive (Essential) Demonstrated ability in working with families during stressful situations (Essential) Must possess highly effective verbal and written communication skills (Essential) Must provide evidence of ongoing professional development and learning (Essential) Knowledge of adult learning principles and previous teaching experience/ability (Essential) Demonstrated excellent conflict management and interpersonal skills (Essential) Member of professional association(s) i.e. RNAO (Preferred) Vulnerable Sector Check (Essential) Bilingualism (English/French) (Preferred) *Please note you will be represented by the Ontario Nurses Association, (ONA). Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code. Veuillez noter : si vous êtes actuellement un employé du CHEO ayant accès à Workday, veuillez postuler à cette offre via l'application Workday en tant que candidat interne. Veuillez noter : pour postuler avec succès à ce poste, veuillez soumettre votre candidature avant 23 h 59 la veille de la date de clôture annoncée dans l'affichage pour vous assurer que votre candidature est reçue. RÉSUMÉ DES FONCTIONS La facilitatrice ou le facilitateur de soins aura la responsabilité de fournir un soutien clinique et pratique au personnel affecté à la clinique Les enfants avant tout. La personne titulaire de ce poste facilitera la communication et le flux entre la clinique et le Service des urgences, ainsi que la coordination des soins aux patients. DESCRIPTION DES RESPONSABILITÉS Coordonner les soins aux patients selon les besoins, en facilitant, en temps utile, le fonctionnement efficace de la clinique, en veillant à évaluer et à diriger les soins et le flux des patients. Travailler en étroite collaboration avec d'autres services (Service des urgences, d’imagerie diagnostique, etc.), afin d’assurer le bon fonctionnement de la clinique. Dépanner et résoudre les problèmes avec créativité, afin de maintenir des soins efficaces et de haute qualité pour un nombre croissant de patients. Fournir une pratique clinique/technique continue, un soutien et une formation au personnel infirmier et aux commis. Faciliter la mobilisation du personnel. Reprendre de l'affectation en cas de surcharge ou de manque de personnel. Se charger de la diffusion des politiques, et de l'approbation et de l’enseignement des directives médicales dans le cadre de l'orientation. Favoriser la prestation de soins centrés sur la famille, en soutenant le personnel infirmier et en l’aidant à prodiguer les soins aux patients, selon les besoins, et en facilitant l'avancement des pratiques fondées sur des données probantes. Agir en tant que personne-ressource pour le personnel de la clinique, en soutenant et en encourageant les efforts permettant d’atteindre les buts et les objectifs individuels/de la clinique. Aider les membres du personnel à suivre le processus de prestation des soins infirmiers, s’il y a lieu. Travailler en collaboration avec le gestionnaire clinique et l'équipe de direction sur place, afin de maintenir une continuité dans les soins aux patients. Fournir un leadership en matière de pratiques de qualité. Surveiller et s'assurer que les normes de soins de la clinique sont maintenues, en effectuant l'observation directe des soins, la révision des dossiers et l'évaluation de l'équipement. Entreprendre et faciliter des activités d'amélioration de la qualité, et participer au programme de gestion de la qualité de l'unité. Tâches supplémentaires, selon les directives des responsables de la clinique Les enfants avant tout. COMPÉTENCES REQUISES ET AUTRES EXIGENCES BSc. en sciences infirmières (essentiel) Inscription auprès de l'Ordre des infirmières et infirmiers de l'Ontario (essentiel) Minimum de 5 ans d'expérience en qualité d’infirmière autorisée (ou d’infirmier autorisé) dans un cadre clinique pédiatrique (essentiel) Expérience et formation en prélèvement d'échantillons sanguins (préférable) Compétences et capacités de leadership démontrées (essentiel) Capacité démontrée de répartir le travail, de surveiller les exigences du travail, et de déployer les ressources de manière convenable et efficace (essentiel) Capacité démontrée d'évaluer rapidement les situations critiques, de déterminer les intesrventions nécessaires et de prendre des décisions efficaces (essentiel) Capacité démontrée de désamorcer les situations qui pourraient être délicates et/ou très intenses (essentiel) Capacité démontrée de travailler avec les familles dans des situations stressantes (essentiel) Doit posséder des compétences très efficaces en communication verbale et écrite (essentiel) Doit fournir la preuve d'un développement et d'un apprentissage professionnels continus (essentiel) Connaissance des principes de l'apprentissage dans le cas des adultes et expérience/capacité d'enseignement préalable (essentiel) Excellentes compétences en gestion des conflits et excellentes compétences interpersonnelles (essentiel) Membre d'une ou de plusieurs associations professionnelles telles que l'AIIAO (préférable) Vérification des antécédents judiciaires pour pouvoir travailler auprès de personnes vulnérables (essentiel) Bilinguisme (anglais/français) (préférable) *Veuillez noter que vous serez représenté par l’Ontario Nurses Association (ONA). À partir du 29 mars 2021, CHEO mènera un processus de présélection et d'évaluation plus complet. Ce processus peut comprendre des tests plus variés et multidimensionnels tels qu'un test écrit, un examen pratique ou une autre évaluation. Tous les candidats qui satisfont aux qualifications essentielles et préférées peuvent être testés. CHEO valorise la diversité et est un employeur qui souscrit au principe de l’égalité d’accès. Nous nous sommes engagés à fournir un environnement de travail inclusif et sans obstacle, en commençant par le processus d’embauche et nous sommes heureux de recevoir des demandes provenant de tous les candidats qualifiés. Si vous avez besoin de mesures d’adaptation pendant une phase du processus de recrutement, veuillez communiquer avec les Ressources humaines à TalentAcquisition@cheo.on.ca. Tous les renseignements reçus concernant les mesures d’adaptation resteront confidentiels et seront traités conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario. Nous remercions toutes les personnes qui posent leur candidature; toutefois, nous ne communiquerons qu’avec celles qui seront convoquées à une entrevue. La validation du bilinguisme (français-anglais) se fera au moyen d’une évaluation des compétences linguistiques menée par un fournisseur externe. Les candidats devront satisfaire au profil linguistique minimum de leur poste avant la date d’embauche. CHEO s’engage à offrir un environnement sécuritaire au personnel, aux patients et aux visiteurs. Conformément à cet engagement, tous les candidats doivent être entièrement vaccinés contre la COVID-19 pour être considérés comme des candidats pour tout emploi de personnel ou de bénévole. Les candidats sont également fortement encouragés à recevoir leurs doses de rappel contre la COVID-19 lorsqu’ils sont admissibles pour éviter la propagation de COVID-19. Lors de l’embauche, la présentation de documents gouvernementaux confirmant la vaccination complète doit être fournie, ou la présentation de documents justificatifs d’une contre-indication médicale valide ou d’une autre considération raisonnable en vertu du Code des droits de la personne de l’Ontario. Please note you will be represented by the Ontario Nurses Association Union (ONA). CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted. CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care — where, when and how it’s needed. CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region’s Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement