About

• GFL Environmental is looking for an enthusiastic and experienced Call Centre Representative to join our dynamic team in Coquitlam, BC! The Job: GFL Environmental is looking for a Customer Service Representative to join our Call Centre Team in Coquitlam, British Columbia. In this role, you will be the first point of contact for our customers, assisting with account management, handling inquiries, and promoting GFL’s waste services to businesses and industrial establishments. About GFL Environmental GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Our employees, known as “Team Green,” are united by a shared purpose: making our customers and communities Green for Life! At GFL, we invest in our people and provide opportunities for career growth, building a positive, supportive work environment. Working for GFL is more than just a job—it’s an opportunity to grow your career, form lasting relationships, and make a tangible difference every day. Why Join TEAM GREEN: Competitive salary and comprehensive benefits (health, vision, and dental) Life insurance and retirement savings options Ongoing learning and development opportunities Career advancement potential within a growing company Team-focused and supportive work environment Key Responsibilities Resolve customer inquiries on first contact and follow up when necessary Navigate multiple phone systems and email platforms efficiently Process payments and update customer accounts Schedule appointments and handle inquiries for sales representatives Assist sales team by tracking customers and preparing quotations Maintain strong relationships with internal and external customers Represent GFL Environmental in a positive and professional manner Complete additional tasks as assigned by management Qualifications High school diploma required; post-secondary education an asset 1–2 years of customer service or call center experience preferred Strong communication, multitasking, and problem-solving skills Professional phone etiquette and ability to handle challenging situations Familiarity with CRM and call center software is an asset Positive, customer-focused attitude with strong teamwork and independence Detail-oriented, organized, and able to thrive in a fast-paced environment Work Schedule Full-time position with shifts typically Monday to Friday, 8:00 AM–5:00 PM Occasional Saturdays, evenings, or weekend shifts may be required based on business needs Flexibility in start/end times may be needed; advance notice will be provided for any changes Advantages to working at GFL: Unique access to diverse career pathways and internal growth opportunities Contribute to the sustainable growth of your community through the Full Circle Project Experience innovation through our first fully electric truck, now in operation. Benefit from a network of 20,000+ employees across North America Be part of a publicly traded company (on NYSE & TSX), benefitting from our growth trajectory How to Apply: Ready to join Team Green? Please submit your resume and cover letter through our online application portal. We appreciate all applicants, but only those selected for an interview will be contacted. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.