About

• Apple Retail is where the best of Apple comes together. We bring our expertise
• to help people do what they love, delivering an only-at-Apple experience. We
• believe inclusion is a shared responsibility and we work together to foster a
• culture where everyone belongs and is inspired to do their best work. As a
• Senior Manager, you’re responsible for creating a positive environment of
• customer interactions that effectively drive achievement of performance goals
• and business priorities. You help drive your store’s vision and purpose, develop
• other managers, and support the Store Leader with business strategies and
• critical decision making. While a Senior Manager leads specific parts of the
• experience, you also help identify, analyze, and solve complex problems in
• partnership with Store Leader.

• DESCRIPTION

• Lead a team (including Managers), empowering each team member to learn, grow,
• and achieve performance and developmental goals. Assist with recruiting,
• training, developing, and retaining a diverse, high-performing team. Actively
• participate in Floor Leadership by interacting with team members and customers
• throughout the store, modeling what good looks like, and making sure that
• business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with
• leadership and key business or People partners when appropriate. Drive business
• priorities and achieve store performance goals by establishing, planning, and
• executing the operational strategy of assigned functional areas and the entire
• store. Maintain and uphold company policies and procedures, and protect all
• company assets, including confidential business, customer, team member, and
• financial information. Perform other tasks as needed. Contribute to an inclusive
• environment by respecting each others’ differences and having the curiosity to
• learn. Demonstrate Apple’s values of inclusion and diversity in daily
• activities. Be a role model for inclusive leadership behaviors and build,
• develop, and retain diverse teams. Take action to create a safe, respectful, and
• inclusive environment for all team members.

• MINIMUM QUALIFICATIONS

• You should: Be available to work a schedule based on business needs that may
• include nights, weekends, and public holidays in the retail store, and reliably
• attend work as scheduled, in line with local laws and subject to any approved
• accommodations. Have 3 years of leadership experience in retail, sales, or a
• related field. Be proficient in written and spoken French if your role is based
• in Quebec — English is required for roles throughout Canada (sign language
• supported for both languages).

• PREFERRED QUALIFICATIONS

• You can: Exceed goals successfully, and persist in accomplishing objectives
• despite obstacles and setbacks. Follow through on commitments and establish
• mechanisms to encourage others to do the same. Instill trust within the team and
• operate with a high level of integrity. Make timely and sound decisions by
• asking questions and using analytics, experience, and judgment. Communicate with
• excellence, and tailor your communication style to different audiences. Develop
• others through mentorship, coaching, and effective feedback. Provide support and
• guide others through challenges, and step in to handle difficult conversations,
• while remaining calm in a fast-paced and constantly changing retail environment.
• Manage work through effective organization, planning, and prioritization.