- Facilitate stakeholder engagement to ensure alignment with business goals, governance policies, and platform capabilities.



Qualifications
Mandatory Certifications:
a) ServiceNow Certified System Administrator (CSA)
- Candidates must provide the email address associated with the
certification for verification.
- Bachelor’s degree in computer science, IT, Data Science, or related field
- Preferred optional Certification: ServiceNow Certified Implementation
Specialist – ITSM
- 5+ years experience with ServiceNow ITSM, request management.
- Strong understanding of Request Management lifecycle and its
integration with ITSM processes.
- Skilled in process analysis, workflow mapping, and documenting
business requirements for technical teams.
- Familiarity with ServiceNow capabilities, including catalog design,
workflows, and reporting.
- Ability to define and validate functional specifications for ServiceNow
enhancements.
- Proficient in gathering and translating business needs into actionable
technical requirements.
- Experience supporting compliance and audit trail requirements from a business perspective.
- Knowledge of dashboard and reporting requirements to support
operational and strategic decision-making.
- Understanding of ServiceNow development best practices to ensure
alignment with platform standards.
- Excellent communication and interpersonal skills, with the ability to
collaborate effectively across cross-functional teams and stakeholders.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Capable of working independently and managing multiple priorities in a
fast-paced environment.



Summary
IDo you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.