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Job Posting Title Business Analyst (ERP- Human Resources) Job Category System Analysis Language Requirements Bilingual Preferred / Bilingue de préférence In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2025-12-09 Job Grade PIPSC-3 Pay Range $111,451 - $140,007 Job Summary Reporting to the Manager, Product Delivery, the Business Analyst (ERP-Specializing in Human resources) participates in the work involved in the planning, organizing, business process analyzing, development, configuration, enhancements, implementation, and lifecycle of complex computer systems. They provide functional support for specific systems and of the underlying business environment, processes, and workflows. They advise and assist clients in support of system enhancements and technology roadmaps for applications, infrastructure, and services. Preference will be given to candidates with a Business Analysis certification and proven experience with Workday, along with a background in vendor communication, issue management, prioritization, and coordination of software fixes and enhancements. Job Description What NAV CANADA offers you: Challenging, team-oriented work environment. Competitive compensation and flexible benefits. Defined benefit pension plan. Opportunities for growth and development. Flexible work arrangements. Diverse and inclusive workforce. Key Accountabilities: Participates in assessing the business, technical and economic viability, and practicality of the solutions in meeting client requirements. Participates in planning, providing clear estimations and timelines for activities and commitments. Keeps abreast of emerging computing trends, evolving business processes, external vendor solutions and technology platforms specific to areas of specialization. Participates in the development of business process definition, including eliciting current state processes, analysis of the current business environment and facilitating the definition of future state processes and recommendations that are valid, traceable, and justifiable. Participates in the development of detailed requirements, functional specifications, and application configurations. Undertakes/or liaises with change and project teams engaged in the design/development of application, infrastructure and technology solutions and software installations. Provides second and/or third-level technical support for hardware and software problems passed on by lower-level help or by other technical staff. Participates in delivering system testing and documenting requirements; configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality. Assist in providing functional leadership and recommendations contributing to the development and implementation of relevant technical procedures, service levels and tools. Under Manager’s and/or Team Lead’s direction, may lead in moderately complex or multiple moderately complex project(s), including cross-functional projects. Assist in guiding and developing junior team members. Job Requirements Education: Graduated from a recognized university/college with a degree/certification in a business discipline and/or computer sciences/information systems or an acceptable combination of education, related experience, and training. Experience: 3 to 5 years experience in the development of business requirements and translating those business needs into functional and technical requirements for simple and complex systems. Experience in configuring, supporting, testing, and implementing in an ERP System. Experience developing test cases and performing all levels of testing and defect management. Knowledge: knowledge of ERP Business processes, policies, workflows, and procedures. Knowledge of business analysis methodologies, practices, tools, and techniques. Knowledge of modern software development life cycle and software configuration management processes, practices, and techniques, including Agile, Scrum and DevOps. Knowledge of Human resources ERP business processes. Knowledge of project management processes and procedures. Abilities: Ability to identify, analyze and specify business processes and requirements and determine how these can best be met within the limitations of time, budget, and staff resources. Ability to produce clear, cohesive, and concise documentation that is easily understood by both technical and non-technical audiences. Ability to communicate insights effectively through verbal, written, and visual methods. Ability to establish rapport, build and maintain effective working relationships with colleagues, business partners and managers. Personal Suitability: Provides expert advice, guidance, and opinions in area of specialization. Establishes and communicates common goals and directions for team as required. Demonstrates professionalism, respect, and sound judgement when interacting with team members, leadership, and external stakeholders. Resilient and open to change; Adapts to changing priorities, works under minimal supervision and handles multiple concurrent issues/initiatives. Helps foster an open, trusting, and creative team environment. Working conditions This position is based at Ottawa Head Office and is classified as hybrid with minimum three day onsite. NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. We thank all applicants for their interest; only those selected for next steps will be contacted. - NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4600 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.