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Role Description

The Business Analyst is responsible for supporting the product management team in the development, management, and optimization of a diverse portfolio of products. This role involves conducting market research, analyzing product performance, and providing insights to inform product decisions. The ideal candidate will have strong analytical skills, a broad understanding of product management principles, and the ability to work effectively with cross-functional teams.

• Conduct thorough market research to identify trends, opportunities, and competitive landscape.
• Analyze customer needs, preferences, and feedback to inform product development and enhancements.
• Prepare detailed market analysis reports and presentations for the product management team.
• Monitor and analyze key performance indicators (KPIs) and metrics to assess product performance.
• Identify areas for improvement and provide actionable insights to the product management team.
• Prepare regular reports on product performance, highlighting key achievements, challenges, and opportunities.
• Collect and analyze data from various sources, including customer feedback, sales data, and usage metrics.
• Develop and maintain dashboards and visualizations to track product performance and trends.
• Present findings and recommendations to the product management team and other stakeholders.
• Assist in the development and maintenance of product roadmaps, specifications, and user stories.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to support product development and delivery.
• Participate in user testing and gather insights to improve product usability and customer satisfaction.
• Identify opportunities to improve product management processes and methodologies.
• Implement best practices and tools to enhance the efficiency and effectiveness of product management activities.
• Stay updated on industry trends, emerging technologies, and product management best practices.
• Communicate product insights, analysis, and recommendations to the product management team and other stakeholders.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives.
• Facilitate effective communication and collaboration among cross-functional teams.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field, or equivalent experience.
• Minimum of 4 years of experience in product management, business analysis, or a related role.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to convey complex information to both technical and non-technical audiences.
• Proficiency in using data analysis and visualization tools (e.g., Excel, Tableau, Power BI).
• Experience with product management software and tools (e.g., JIRA, Trello) is a plus.
• Experience with Salesforce is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Preferred certifications: Salesforce Business Analyst.

Requirements

• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Benefits

• Base Salary Range: $95,000.00 - $127,000.00.
• 401k plan with employer match.
• Flexible paid time off.
• Holidays.
• Parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.