About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting customer-facing activities and managing projects to deliver on-time solutions as a SaaS Build Specialist.

• Effective provisioning, installation, configuration, solution migration, and maintenance of systems hardware and software within Infios’s Cloud network
• Utilizes various automation, monitoring, and service management tools & techniques to troubleshoot issues and perform performance tuning
• Involved in architectural decision making, providing recommendations based on knowledge and past experience
• Ensures that system infrastructure, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
• Participates in technical research and development to enable continuing innovation and automation on SaaS migration and upgrades

Qualifications

• Technical Associate Degree or Bachelor Degree in IT, Computer Science, or related field
• 3+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI
• Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Failover Clustering, and common server OS including Server 2022
• Background in Microsoft SQL from a DBA and programming perspective
• Experience with Terraform, Kubernetes, Helm, Jenkins, Python, PowerShell scripting is a plus
• SOC, PCI, and other compliance standards knowledge a plus
• Previous experience working on Infios systems is a plus
• Experience managing projects in a customer-facing role

Requirements

• Ability to provide superior customer satisfaction
• Enjoys intellectual challenges/troubleshooting
• Strong written and verbal communication skills facilitated by excellent interpersonal skills
• Ability to manage stress in a productive manner
• Ability to confidently deal with clients and deliver messages effectively
• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
• Ability to prioritize and escalate where necessary
• Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
• Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative

Benefits

• Opportunity to work remotely in Brazil
• Commitment to inclusion in the workplace
• Safe and welcoming environment where every individual’s unique experiences and perspectives are valued