- Hands on training experience


Responsibilities
- Provide first-level system support to retail stores and home office users.
- Troubleshoot and resolve technical issues related to POS systems, PCs, networks, and more.
- Collaborate with other analysts to identify and resolve complex problems.
- Maintain excellent customer service and communication with both internal and external stakeholders.

Qualifications
- 1-2 years experience working in a tier 1 support or helpdesk role
- Bilingual (English and French) written and oral is mandatory
- Flexible availability (must be ok to work rotational shifts between 7 am and 12 midnight)
- Excellent communication and customer service skills are mandatory
- Proficiency in Microsoft 365, Adobe, and remote access software
- Experience with ServiceNow is an asset
- Experience with AS400 tech support is an asset


Summary
Please apply by…

1.Visit www.randstad.ca and apply through the posting and
2. email andrea.francis@randstad.ca with a copy of your resume with the subject, " Bilingual Technical Support"

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.