About

• You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Key duties/responsibilities: Oversee and manage daily operations and maintenance, ensuring optimal performance of building systems for an assigned portfolio. Manage and lead direct reports by providing guidance, coaching and mentorship through employee development and training. Address client and facility inquiries, concerns, and escalations by executing corrective actions, timely issue resolution and service delivery. Subject Matter Expert in technical aspects of building operations, infrastructure and systems. Oversee and coordinate vendor service calls related to HVAC, electrical, plumbing, general repairs, consultant engagement, negotiate contracts with external service providers and support vendor compliance programs. Daily work order management and monitoring of ticket assignments to ensure completion and quality of service within the required Service Level Agreements. Provide support to the project management team from inception through to completion of construction projects, renovations and programs etc. Drive energy and sustainability, including green initiatives; waste management and recycling programs. Schedule and track preventative maintenance and building asset repairs. Ensure proper tracking of building assets as basis for development and execution of capital planning, improvement projects and programs. Develop and manage budgets for facilities operations, ensuring cost-effectiveness, as well as verify invoice pricing and payment processing in a timely manner. Monitor Property Management services, attend landlord meetings, and foster a trusted relationship to ensure a high level of service in accordance with lease requirements and regulatory compliance related to building, fire & life safety codes. Complete building inspections and condition assessments on a prescribed frequency. Initiate incident management and disaster response protocols, providing emergency services and remediation work to sites during and after business hours. Implement and maintain safety regulations, ensuring compliance with all relevant standards. Identify and implement cost saving opportunities through innovation, competitive pricing and streamlining of services. Effectively communicate with stakeholders, including senior management, staff, and vendors. Other duties as assigned: Support CRE Operations and other departments with various tasks. Coordination and support for events within the office. Arrange for security access and other internal clearance requirements. Periodic travel to support locations when required. What you need to succeed: Proven ability to manage teams, delegate tasks, and provide guidance. Excellent customer service skills with a focus on human experience. Strong written and verbal communication skills in both English and French. Technical expertise and knowledge of building systems (HVAC, electrical, plumbing), maintenance procedures, safety regulations, and building standards (ASHRAE etc.). Ability to handle multiple demands and adapt to changing business requirements. Excellent time management and organizational skills. Comfortable working in a team environment and independently with little supervision. Basic understanding and deciphering of floor plan drawings and feasibility studies. Brings in-depth knowledge of facilities best practices and processes. Problem-solving and decision-making skills. Financial experience creating budgets, analyzing reports, and making informed decisions. Ability to plan, organize, and execute capital projects. Effective negotiation skills and management of contracts with external vendors. Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide. Assets: 5 years work experience in facilities, property or building management. Facilities management, construction engineering or an architectural technology diploma or equivalent experience. Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), Facilities Management Administrator (FMA), and LEED Accredited Professional. Proficient in Excel and advanced knowledge of Microsoft Office. Basic working knowledge of AutoCAD. What's in it for you? The opportunity to move along a variety of career paths with amazing networking potential Flexible Benefits from the day you join to meet the needs of you and your family We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 78,000/78 000 - 128,000/128 000 Job Category: Facilities Posting End Date: 19/08/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers