Bilingual Overnight Auditor

We Offer:

• Full-time permanent position
• Guaranteed hourly base wage of $18.35 (bilingual in English/French)
• Overnight Shift premium
• Progressive benefit plan after 90 days of employment
• Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+ companies)
• Paid Training
• Friendly, Professional and Supportive Team atmosphere
• Helpful and motivational coaching Staff
• Growth & development opportunities

Your Qualifications:

• Fluently Bilingual in English and French
• Good time-management and computer skills
• Prioritization and multi-tasking capabilities
• Ability to work evening and overnight shifts of 10-12 hours in duration between 9:00 pm to 10:00 am as business requires primarily Monday through Sunday overnight plus two additional weekend shifts between 9pm to 11am
• Flexibility for occasional training during regular business hours, including the initial training period

Quality Assurance:

• 90%+ of your daily activity
• Handle low-volume but high priority incoming customer support calls, email inquiries, and mail inquiries resolving product or service issues
• Monitor transaction recordings and provide effective and efficient compliance, audit & quality assurance services that support business/consumer activities.
• Ensure all process and guidelines for successful transaction quality are followed.
• Ensure agents and campaigns are successful in following client driven quality and verification standards.
• Report all trends as they are discovered allowing specialists to work with their respective teams to quickly address and coach their team members.
• Address payment arrangement requests, research and resolve customer needs
• Accurately attain and input data
• Various administrative duties

About Your New Job:

Ideal candidates are self-managed, able to prioritize, and continuous learners. Often there is the opportunity to expand your role and responsibilities. Key is a very high level of reliability and confidentiality through interaction with customers and management from various departments, while working independently within a small team. As well, you are comfortable as a “night owl” and work effectively through the night and early hours of the morning.

You will be the vital link between the evening and morning shifts, facilitating varying tasks and assignments from shift-to-shift.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

Our Invitation:

Complete our on line application, and if selected you will be contacted via phone by a member of our Recruitment Team.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search

#recruit