Advantages
As a member of our Clients team, you will have access to:

-Outstanding benefits from day one, including insurance premiums paid by the Firm.
-Competitive compensation including paid overtime.
-A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
-Strong community involvement and a commitment to equity, diversity and inclusion.
-A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

Responsibilities
As a Bilingual IT Support Analyst, you will be:

-Responding to telephone calls, e-mails, voicemails and drop-bys for technical support of Divisions team members that includes identifying, researching, documenting, troubleshooting and resolving technical problems in a timely manner.
-Identifying, researching, troubleshooting and resolving technical problems on any related application or hardware.
-Providing one-on-one training to end users for specific hardware and software issues.
-Escalating and liaising with other IT teams to resolve incidents and service requests.
-Assisting IT colleagues on special projects.
-Documenting, logging and tracking all calls, e-mails, voicemails and drop-ins using an Enterprise Service Management software.
-Providing onsite support to colleagues based in our Montreal office.



Qualifications
Must Have
- Excellent administrative experience with Microsoft Office 365, including deep knowledge of SharePoint Online administration.
- Strong hands-on experience with Microsoft Azure, including Azure Active Directory, virtual machines, and networking.
- Demonstrated experience working with Microsoft Intune for device and application management.

Nice to have
- Familiarity with PowerShell scripting for automation in Office 365 and Azure is a significant asset.
- Ability to resolving technical issues on any application or related hardware.
- Troubleshoot

Summary
As our ideal candidate, you will distinguish yourself by the following profile:

-College diploma in Computer Systems, Systems Administration, or related technical discipline.
-Minimum of 3-5 years of related experience preferably in a professional services environment.
-Office 365/Azure AD administration experience or working knowledge. Any certifications related is an asset.
-Bilingualism (French/English) is required.
-Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
-Excellent interpersonal skills and telephone manner; strong client-service focus and ability to correspond with lawyers and staff as well as create end user documentation.
-Patience, flexibility and an ability to deal with and manage difficult situations.
Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
-A curiosity about technology and willingness to understand how technology works to enable better business outcomes.
-An energetic, proactive and positive approach to all activities.
-Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
-Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
-Demonstrated ability to ensure utmost confidentiality and discretion at all times.
-Ability to work independently and proceed with objectives under minimal supervision.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.