· Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.

· Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.

Qualifications
· 3-5 years in an IT end user support environment.

· Be motivated by offering great customer experience

· Act as a team player

· Ability to adapt to changes easily

· Be a good communicator in French and English

· Be proactive, independent, and self-driven in handling tasks and responsibilities


Technical skills

· Excellent knowledge and troubleshooting of computer operating systems, office applications, MAC OS, VPN software.

· Strong knowledge and troubleshooting of computer hardware, tablets and related peripherals.

· Strong ability to learn and support different corporate applications and various service desk/account administration activities.

Summary
If this role sounds like a good fit for you, please APPLY online at Randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.