- No nights or weekends!
- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
- Opportunity for contract extension or permanency

Responsibilities
- Handling high volume inbound registration and other inquiries from Members of the association, at times handling tough conversations
- Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
- Maintaining/logging member information on the system in an efficient and timely manner
- Ability to multitask between calls and system handling
- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.


Qualifications
- Must be fluent in French and English
- Excellent oral and written communication skills
- Ability to work in a dynamic, fast-paced environment
- 1+ year of call centre experience, 60+ calls per day
- Strong typing/keyboarding abilities
- Have access to a reliable WI-FI connection.
- Must have a private, designated home office space
- Ability to attend frequent in office days with the team in Mississauga

Summary
If you're a skilled customer service professional with call center experience and eager to make a difference we want to hear from you. Apply now! Please note as we appreciate all submissions, only those qualified and with relevant experiences will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.