Advantages
Salary: $24.00/hour (Competitive and commensurate with your bilingual expertise)

Fixed Evening Schedule: Full-time, Monday to Friday. Choice of shift (depending on availability): 2:30 PM – 11:00 PM or 12:30 PM – 9:00 PM.

Location: 100% Remote Work after initial training. All equipment is provided.

Contract: 3 months with a strong possibility of extension beyond January 2026.

Training: Paid 2-week training (Monday to Friday, 8:00 AM – 4:30 PM)

Career: Gain specialized and highly sought-after experience in banking fraud detection.

Responsibilities
Proactive Call Management: Handle incoming calls from clients reporting various types of fraud (credit cards, electronic transfers, etc.).

Analysis and Investigation: Conduct in-depth analysis of transactions and activities to identify fraud patterns and potential risks.

Autonomous Decision-Making: Make rapid, informed decisions regarding risk mitigation measures (immediate account blocking, service suspension, preliminary investigation).

Empathetic Client Support: Act with empathy and professionalism to reassure, inform, and guide clients affected by fraud.

Administrative Diligence: Ensure the integrity and up-to-date status of records in internal systems.

Qualifications
Essential Bilingualism: Advanced proficiency in French and English (spoken and written) to serve our pan-Canadian clientele.

Analytical Mindset: Ability to quickly process information and make accurate decisions under pressure.

Autonomy and Judgment: Excellent decision-making skills. You are capable of self-management in a remote work environment.

Client Experience: Strong customer service skills, with an approach that is always empathetic and professional.


-Logistics and Availability Prerequisites-

Fixed Availability: Must be available for the specified evening shift (Monday to Friday).

Initial Training: Mandatory availability for the initial 2 weeks of training (start date: October 20).

Work Environment: You must have a quiet, concentration-friendly workspace at home.

Summary
Ready to Secure Accounts? Apply Now!
Use your call center experience for a rewarding and highly specialized evening role.

Job Title: Bilingual Fraud Detection Agent (Evening Shift)
Location: Remote Work

Apply directly online. If you have any questions, don't hesitate to contact our recruiters to discuss this opportunity!

dhwani.sanghadia@randstad.ca

If this offer doesn't perfectly match your ambitions, contact our recruiters to explore other exciting opportunities suited to your profile.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.