Implement disciplinary measures in case of non-compliance
Create and update client care plans in the management software
Modify schedules for clients and caregivers as needed
Communicate essential work information to caregivers by phone or email
Re-engage inactive clients and offer services again
Address complaints and implement necessary adjustments
Support the integration of new employees
Compile and analyze employee availability on a weekly basis
Supervise caregivers: performance management, attendance, and adherence to policies and procedures in collaboration with management

Qualifications
Experience in customer service
Previous experience in scheduling or shift management (a plus)
Bilingualism (French and English) required
Ability to work under pressure and manage multiple tasks simultaneously
Strong organizational skills and priority management
Comfortable with IT tools and scheduling management software
Autonomy, attention to detail, and team spirit

Summary
If you are excited about this opportunity, please send your resume and cover letter to juliette.urbain@ranstad.ca.
We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.