About

• Department: Claims
• Location: Toronto
• Reports To: Senior Vice President, Head of Claims

Company Overview

• Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.
• At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.
• If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer

• - A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• - Competitive health & dental benefits plan
• - Market-leading pension plan
• - Competitive time off policy
• - External education & tuition reimbursement programs
• - Employee & Family Assistance Programs
• - An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity

• Under moderate direction, the Bilingual Claims Counsel handles a book of specialty lines claims (including D&O, E&O, EPL, Cyber, Crime and other lines), throughout the entire claim's life cycle. Responsible for conducting investigations, recommending adequate reserves, monitoring, documenting, and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business.

Duties and Responsibilities

• Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes ClaimCenter to document claims and to diary future events or follow-up .
• Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level.
• Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting
• Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment.
• Monitors the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority.
• Participates in Claims Global initiatives as required.
• May provide claims marketing services by participating in meetings with brokers, risk managers and reinsurers.
• As required, maintains insurance adjuster licenses.

Skills & Qualifications

• Bachelor of Law (LLB) and be admitted to the Quebec Bar OR hold an AMF Commercial-lines Claims Adjuster license.
• Advanced level of both French and English communications skills (verbal and written).
• 3+ years claims/legal experience; or in a related field.
• Advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge.
• Advanced knowledge of law and insurance regulations.
• Experience handling complex claims or litigations is desired.
• Excellent computer skills required: specifically Word, Excel and PowerPoint.
• Strong team mentality with proven ability to collaborate and interact with peers, managers, colleagues, and clients.
• Demonstrated strong negotiation skills and an ability to balance competing priorities & meet deadlines.
• Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.