- Manage new business, policy service, and claims while collaborating with various departments.
- Handle inbound and outbound calls, processing emails, and responding to fax requests.
- Guide families through sensitive situations, offering empathy and efficient support during difficult times.
- Proactively address and resolve customer inquiries, ensuring a seamless claims process and policy service.
- Collaborative team like environment with expectations to have cameras on
- Agile, ability to adjust to new and chaning business needs as the company grows

Qualifications
- Fluent in English and French, with superior reading and writing skills.
- A background in customer service or insurance is preferred, preplanning is an asset
- Demonstrate exceptional communication skills, with a knack for active listening and problem-solving.
- Tech-savvy with a willingness to adapt to new technologies, software and AI functions
- Thrive in a team-oriented environment, ready to collaborate for mutual success.
- Professional appearence
- Ability to work in a fast paced environment
- Ability to follow instructions, procedures, and company guidelines

Summary
If you're a skilled Customer Service Representative who speaks English and French and eager to make a difference in the growing nsurance industry, we want to hear from you. Join our close-knit team and be part of an organization that values compassion, teamwork, and personal growth. Apply now and take the first step:

1) Apply Online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention Bilingual CSR - Remote



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.