About

• Company Description
• Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.
• Job Description
• Flower & Wolf, located in the Sheraton Suites Calgary Eau Claire (managed by Accor), offers locals and travelers a familiar yet refreshing restaurant and bar experience in a sophisticated space. As the Assistant Manager, you will play a key role in leading the day-to-day operations of the venue, ensuring exceptional guest experiences while cultivating a team culture rooted in service, hospitality, and accountability. With a strong focus on operational excellence, team engagement, and guest satisfaction, you will help drive both the performance and reputation of the venue. This position requires strong leadership, hands-on management, and a commitment to delivering consistent, high-quality service.
• Below is a summary of your key responsibilities, along with any additional duties that may arise.

1. Operational Leadership

• Oversee the daily operations of the restaurant and patio, ensuring efficiency and adherence to service standards.
• Champion the use of systems including Open Table and Silverware POS, ensuring they are utilized effectively to optimize operations.
• Maintain and adjust the venue's ambiance according to time of day and season to enhance the overall guest experience.
• Ensure compliance with all local and corporate policies, procedures, and health & safety regulations.

2. Guest Experience

• Foster a culture of service excellence by engaging the team and driving high levels of guest satisfaction.
• Ensure every guest interaction reflects the venue's hospitality standards.
• Proactively handle guest concerns in a timely and professional manner, ensuring appropriate follow-up and communication.
• Monitor guest satisfaction scores and implement strategies to exceed expectations.

3. Team Management & Development

• Lead, coach, and support team members to perform at their best while holding them accountable to their roles and responsibilities.
• Oversee ongoing training programs to ensure service standards are consistently met and exceeded.
• Promote a positive and productive work environment, focusing on employee morale and team cohesion.
• Conduct performance management practices including feedback, coaching, and progressive discipline when necessary.

4. Financial & Productivity Management

• Assist in achieving financial targets by maximizing revenue opportunities and managing labor and other operational expenses.
• Monitor productivity metrics and make data-informed decisions to improve efficiency and profitability.
• Support cost control initiatives without compromising service quality.
• Qualifications
• Service focused personality is essential and previous food & beverage front of house leadership experience, minimum 1 year of leadership experience in a comparable setting is required
• Computer literate with knowledge of Microsoft Office; prior experience working with Silverware or a related system is an asset
• Excellent communication skills, both written and verbal
• Ability to lead by example and create strong relationships within the team and hotel
• Results orientated, positive outlook, attention to detail with ability to work within a fast paced environment
• Ability to consistently stand and walk throughout shift
• Available to work a schedule that reflects the business levels and needs of the venue/hotel
• Additional Information
• What’s in it for you?
• Meals: A healthy meal on us every shift.
• Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work attire.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Safety, Sustainability, and Recognition Committees.
• Level Up: Potential to unlock new career heights with exciting growth paths.
• BE PART OF OUR FUTURE.
• If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
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