About

• Company Description
• Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

• Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
• We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
• Job Description
• To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.
• KEY ROLES & RESPONSIBILITIES
• Direct work assignments of supervisory and non-supervisory personnel
• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to
• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry
• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms
• Inspect guest rooms and all public areas and restaurants on a day to day basis to ensure furnishing, facilities and equipment are clean and in good condition
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Maintain a steady flow of communication within the Housekeeping Department
• Monitor and ensure consumption of guest supplies is under control
• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Handles flower room operation and in villa decoration.
• Coordinate routine cleaning programs including spring cleans, etc.
• Human Resource Responsibilities
• Assist with planning for future staffing needs and conducting recruitment
• Assist with conducting training programs for department and maintains records.
• Assist with conducting probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor laws
• Maintain team members file and provide monthly feedback to all.
• Occupational Health and Safety (OH&S) Responsibilities
• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements
• PERSONAL ATTRIBUTES
• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office
• QUALIFICATIONS
• Degree in Hotel Management
• EXPERIENCE
• Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level
• Qualifications
• Degree in Hotel Management
• Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level
• Additional Information
• Physically fit
• Oral and written fluency in English
• Knowledge of other languages and Basic understanding of local language preferred
• Committed and flexible, with a positive attitude and high energy level
• Motivator & self-starter; displays initiative & creativity
• Team player
• Ability to adapt to different working locations and willing to work long hours