About

Are you passionate about designing solutions that truly matter to users?

MSPbots is hiring an Asset Product Management Team Manager to lead the strategy, design, and execution of client-facing assets—dashboards, widgets, bots, and reports—that drive measurable business outcomes for MSPs.

This is a high-impact leadership role for a product thinker who thrives on translating user insight into value and delivering innovation at scale.

Work Setup: Remote
Schedule: Monday–Friday from 4 PM–1 AM PHT (3 AM–12 PM CDT) | Fixed Rest Days: Sat–Sun

What You’ll Do
User-First Strategy

• Conduct user interviews, surveys, and workshops to uncover pain points and needs across MSP segments
• Develop personas and usage scenarios to guide asset design and prioritization
• Serve as the voice of the client in all cross-functional discussions
• Build relationships with key clients to deepen product adoption and gather real-time feedback

Rapid Asset Prototyping

• Lead a team of Asset Product Managers in building and iterating on solutions quickly
• Work with data analysts to ensure assets are intuitive and actionable
• Create structured feedback loops with clients and CSMs to guide enhancements

Cross-Functional Collaboration

• Own and maintain a strategic asset roadmap based on client needs and company vision
• Present updates, roadmaps, and metrics to internal stakeholders and external clients
• Collaborate with Sales and Marketing to define value propositions and Go-to-Market strategies

Performance-Driven Optimization

• Define and track key performance indicators (KPIs) like feature usage, satisfaction, and adoption
• Analyze what works (and what doesn’t) and iterate to continuously improve asset value
• Maximize time-to-value and client ROI through smart, data-backed decisions

What You’ll Bring

• 5+ years in Product Management, with 2+ years leading SaaS or automation-focused teams
• Experience conducting user research, segmentation, and building client personas
• Strong ability to simplify complex workflows into scalable solutions
• Experience with product tools like Jira, UserPilot, and analytics platforms
• Excellent communicator—able to present to executives and build trust with clients
• Background in MSP, SaaS, or data analytics is a plus
• Passion for GenAI, workflow automation, and solving real customer problems

You’ll Thrive Here If You...

• Have a user-first mindset and obsess over real client outcomes
• Thrive in ambiguous, fast-paced environments
• Bring a collaborative leadership style that empowers your team
• Use data and empathy to drive every decision

Perks & Benefits

• Competitive salary and benefits
• HMO (reimbursement for $100/month)
• Life Insurance (reimbursement for $20/month)
• Dental: $20/month | Vision: $4/month
• 15 PTO credits/year (convertible to cash!)
• Training/Development reimbursement ($30)
• US Holiday Pay

Help Shape the Future of MSP Automation
Join MSPbots and lead the charge in designing powerful assets that make a difference. Apply now at mspbots.ai!