About

Position Type: Permanent * Closing date: 2025-11-11 * Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges. As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace. The Application Manager primarily takes on the management of Workforce TeleStaff, a sophisticated scheduling application for all MHS companies and key projects with the goal of delivering every project on time, within budget and within scope. Responsibilities include the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. The Application Manager will also provide oversight and management for the occurrence management software, Resolver; providing support and technical advice for all MHS companies. Key Responsibilities Lead governance and lifecycle management of Workforce TeleStaff and Resolver applications; Develop and maintain governance structures for shared applications (including iTacit and Articulate); Manage application-related projects from planning through execution; Lead change management and configuration processes to ensure accuracy and consistency; Analyze change requests and determine optimal implementation strategies. Provide Tier 2/3 support to Application Leads across MHS; Collaborate with internal teams, vendors, and external partners; Liaise with Medavie Operating Companies to align application processes with policies and collective agreements; Design and lead training programs for Application Leads. Establish best practices in project management and application use. Continuously improve scheduling, eLearning, and operational workflows. Qualifications & Competencies Bachelor’s degree in a related field; PMP certification or equivalent experience; Eight years’ experience in a progressively responsible leadership position; Five years’ experience in people management, strategic planning, financial planning, risk management and change management; Two years’ experience in project management related activities; Experience in multi-union environments and navigating collective agreements; Proficiency in Workforce TeleStaff, LMS platforms, and Microsoft Office Suite. Strong analytical, problem-solving and organizational abilities; Knowledge of project management methodologies and application configuration. As an employee of MHS, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. * We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.