File Management: Coordinate, prepare, and ensure the resolution of warranty and claims files for the After-Sales department (including disputes with customers and manufacturers).
Compliance and Documentation: Ensure the application of manufacturers' warranty policies. Request and gather all relevant documents (invoices, photos, information) to create clear and precise files.
Operations and Follow-up: Process and track returns (RMA – RGA) within the P21 (Prophet21) system, in collaboration with the warehouse. Process received invoices and credits.
Communication: Act as the point of contact between manufacturers, Management, the Technical Sales department, the Parts department, and the team of technicians. Conduct necessary follow-ups with representatives.
Continuous Improvement: Apply existing processes and procedures while also proposing improvements to maximize operational efficiency.
Reporting: Produce follow-up reports and summaries for management.
Administrative Support: Provide daily support to the team of technicians and perform related administrative tasks.

Qualifications
Qualifications and Requirements
Education: Diploma in Administration or equivalent.
Experience: 2 to 3 years of relevant experience in a coordination or file management role.
Major Asset: Experience in the construction or HVAC sector.
Skills: Proficiency with Microsoft Office Suite software. Experience with an ERP system such as Prophet21 (an asset).
Languages: Bilingualism in French and English (oral and written) is essential.

Summary
Interested in this new challenge within a fast-growing company?
Send us your resume today!
maria.gaglione@randstad.ca
elise.belzile@randstad.ca

514.332.105

Good to know you !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.