About

• ADOPTIONS COUNSELLOR 1 LEVEL 2

• FULL-TIME PERMANENT

• ABOUT US

• The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

• THE ROLE

• The Adoptions Counsellor 1 facilitates the adoption of cats, and small animals, ensuring happy and healthy matches while educating adopters on the animals' needs. This role involves maintaining adoption records, processing payments, and communicating with adopters and potential adopters via phone and email. The Adoptions Counsellor ensures humane treatment of animals and adheres to shelter policies and procedures.

• KEY ROLES & RESPONSIBILITIES

• Customer Service

• * Provide excellent customer service, educating adopters on animal care needs, and addressing questions and concerns.
• * Greet clients and assist with inquiries.
• * Respond to adoption-related phone calls and emails promptly and professionally.

• Administration

• * Review and maintain accurate Shelter Buddy and Adopets records.
• * Assess adoption applications for completeness and suitability.
• * Effectively share information with partnering departments using proper forms and protocols.

• Adoptions

• * Take photos/videos of animals for adoption profiles.
• * Schedule meet-and-greets and adoption appointments.
• * Conduct meet-and-greets between potential adopters and animals, including cats, small animals, birds, and dogs.
• * Process animal adoptions, donations, lottery ticket sales, and other transactions.
• * Monitor and report any changes in animal behavior.
• * Perform additional duties as assigned.
• * Monitor and report any changes in animal behavior.

• EDUCATION & REQUIREMENTS

• * High School Diploma or equivalent.
• * Six months of reception and/or customer service experience.
• * Basic proficiency with Microsoft Word, Excel, Outlook, and internet use.

• SKILLS & ABILITIES

• As the ideal candidate, you are passionate about people, performance, and diversity, all viewed through the lens of animal welfare. You possess exceptional communication skills, both verbal and written, and excel at working independently in a fast-paced environment. Additionally, you are confident and comfortable handling animals of various species and temperaments.

• COMPENSATION & HOURS

• * Compensation: EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
• * Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.

• The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.

• The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society

• The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.