• Schedule meetings and assist sales and marketing teams to ensure superior customer service and an exceptional customer experience.
• Participate in client meetings to develop, plan, and implement technology solutions such as system integrations.
• Manage and support customer-oriented integrations by overseeing timelines, tracking deliverables, and facilitating communication between technical teams and customers.
• Create and maintain detailed user guides and integration documentation to support customer needs during integration and ongoing.
• Perform data entry tasks related to sales, metrics, and other relevant information, while maintaining an organized and accessible filing system.
• Assist in extracting and analyzing data to track current and future sales opportunities using sales tracking tools, and report findings to the Sales Director.
• Ensure timely follow-up and effective coordination of sales activities, collaborating with the team to generate and maintain comprehensive reports.
• Foster active communication with account managers to ensure that all business activities are up to date and relevant.
• Lead or participate in regular calls with customers to support ongoing integrations and technical needs, and act as the primary point of contact for follow-ups.
• Receive and prioritize IT or technical issues reported by customers or internal stakeholders, and ensure their prompt transfer to the appropriate departments.
• Participate in sales training programs to develop a thorough understanding of the company's products and services.




Qualifications
• Post-secondary degree from a recognized institution.
• Strong interpersonal skills as well as excellent skills in communication (written and spoken French and English).
• Minimum of 2 years of experience in a sales coordination or administrative support role
• Very good computer skills with advanced expertise in Microsoft Office applications.
• Knowledge of users and application of APIs and related technologies.
• Experience with business analytics tools that support sales growth (e.g., Power BI).
• Experience supporting systems integration and customer integration processes (significant asset).
• Experience with customer relationship management (CRM) systems (considered an asset).
• Proven interpersonal skills, with the ability to interact effectively with a wide variety of people.
• Proven ability to provide superior customer service and effectively manage customer relationships.
• Excellent attention to detail, organizational skills, and time management abilities.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing situations and take initiative to meet challenges.



Summary
Interested in this position? Apply online or send us an email at tamara.cobrin@randstad.ca.

For more information on this and all other positions currently available, visit www.randstad.ca.

We look forward to receiving your resume!

All resumes received will be considered equally.

Only selected candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.