The District Municipality of Muskoka is currently recruiting for a

Administrative Support Clerk, Community Services

Posting Date: Wednesday, September 24, 2025
Closing Date: Wednesday, October 8, 2025 @ 12:00 NOON
Starting Rate: $25.05 hourly
Salary Range: $25.05 - $27.48 hourly
Hours of Work: 35 hours per week
Classification: CUPE Inside, Class 4
Status: Permanent Full-Time

The District:
Muskoka is a great place to live and play, and the District is a four-season municipality passionate about
protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and
build your career amongst other ambitious leaders and innovators. We offer a competitive compensation
package and are committed to promoting diversity, accessibility and inclusion. It’s what we do!

The Opportunity:
The Administrative Support Clerk provides general administrative support to departmental programs and
services. Additionally responsible for areas of specialty including collections, local systems support,
employment and payment functions.

What you will do:
• Provides general administrative support to case management and departmental functions, including but

not limited to: gathering statistics and information, preparing correspondence, scheduling resources and
appointments, collection and payment of accounts, data entry, filing, photocopying, and general office
procedures.

• Prepares and issues drug cards, income statements, manual cheques, and other documents related to

the administrative support of department programs.

• Collects, organizes and disseminates client-based data using a variety of databases and software

programs.

• Work safely and in compliance with relevant statutes and regulations and within the safe work procedures

and directives as established by the District.

• Liaises with department staff and third-party agencies/vendors in the provision of information, payment of

accounts and/or scheduling of appointments.

• Liaises with clients in the completion of documents, scheduling of appointments, delivery of information

and referral to departmental and community resources.

• Areas of specialization within the administrative support function may include:
• Local System Support: Prints, distributes and archives cheques, letters and reports. First-line

trouble-shooting and support of hardware and software, coordinating access to technology through
the District Computer Services department and off-site third parties.

• Employment: Develops a variety of forms, agreements, sponsor proposals and marketing

materials in support of Ontario Works employment activities. Completes data entry of client and
sponsor records. Issues client employment-related payments. Orders and maintains departmental
forms and program supplies.

• Payments: Issues payments and posts reimbursements to client and third party accounts, including

purchase orders, vouchers and hostel billings. Issues manual cheques as requested. Responsible
for receipt, posting and reconciliation of accounts receivable including third party assignments.
Prepares specialized correspondence in support of Case Management.

• Collections: Collects delinquent overpayments on terminated files using a variety of tools,

resources and information. Conducts preliminary overpayment reviews including client contact
through correspondence and telephone. Coordinates the delivery and receipt of overpayment
information with other provincial offices. Posts client repayments and updates collections records as
required. Schedules resources, equipment and room bookings for department staff.

• Related duties as assigned.
  

What you will need:
• Graduation from a one-year Community College program, or equivalent, with specialization in office

administration; proficiency in office procedures and computer skills, and over one year of previous
experience.

• Demonstrated ability to communicate effectively and courteously with members of the public, both in

person, telephone or electronically.

• A valid Ontario driver’s license.
  

What we are offering:
The District is proud to offer the following benefits with this job:

• Health benefits

• Paid vacation

• Paid leaves

• OMERS pension

• Work-life flexibility

• Perks and discounts

• Wellness programs

• Fostering and fun environment

• Professional development and education opportunities

• Pay range progression based on length of time in the job and satisfactory performance
  

The Next Step
If you have the necessary skills, experience and qualifications, and can support our vision and values (RISE:
Respect, Innovation, Service and Equity), submit your application using the apply now link below.

APPLY NOW or visit our careers page for other opportunities.

This external posting is also being posted internally.

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from all

qualified individuals. Our organization is committed to providing persons with disabilities with equal opportunities and standards of

goods and services, and we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability related

accommodation to participate in the recruitment process, please advise the Human Resources department as soon as possible.

Accommodation may be provided in all steps of the hiring process. Any questions regarding this posting should be directed to the

Human Resources Department.