About

• Account Manager -Remote 

• As a key member of the Account Management team, the Account Manager will be
• responsible for day-to-day business relationship between Direct Travel and key
• corporate clients ensuring all commitments and obligations of the parties are
• met.

•  Working with Direct Travel’s corporate accounts, this position strives to
• improve efficiencies, create and administer travel policies, evaluate and
• implement technologies, and troubleshoot issues. The Account Manager will often
• interact with senior executives and the client’s Finance teams.  

• This role will work closely with the Canada West/Ontario Account Management team
• and report to the Senior Director of Account Management.    

• This is a fully remote position that will require monthly in-person team
• meetings in our home office in Toronto, Ontario.    

•  POSITION IS REMOTE

• Expedition Expectations

• * Provides both strategic and tactical operational input that supports account
• development, retention, and growth on a domestic and global basis, if
• applicable  
• * Prepares and implements short and long range goals and objectives with a
• solid business plan mutually developed with client by detailing objectives,
• strategies and measurable goals  
• * Develops strong relationships with stakeholders beyond travel and
• procurement  
• * Identifies incremental opportunities within existing client portfolio; sell
• DT products and services realizing increased value for the client   
• * Works with support team to ensure consistency in product, delivery, follow
• through, quality, commitment to timelines and provide high level problem
• resolution -- day to day management of assigned accounts  
• * Support Corporate Operations, Accounting, MIS and Technology by communicating
• client needs and requirements related to external services offered and
• improving internal processes 
• * Provide formal analysis, commentary and recommendation on client’s travel
• expenditure to ensure optimal communication and program needs are being met  
• * Adheres to, monitors, and reports on client SLA's or KPI's   
• * Stays abreast of industry trends, DT products and services to be able to
• support client needs along with relevant benchmarks and process 

• Passport to Success

• * Demonstrated ability to both think and act strategically  
• * Strong influencing skills to enable motivation of direct and indirect teams  
• * Additional required skills include:   
• * Demonstrated problem solving ability  
• * Strong analytical skills  
• * Project management skills  
• * Presentation skills  
• * Superior organization, written and verbal skills   
• * Ability to work independently  
• * Proficiency in CRM, Microsoft - Word, Excel, PowerPoint  
• * Excellent problem-solving skills   

• Going the Extra Mile

• * The Account Manager must possess thorough knowledge of the business travel
• industry, airline and hospitality industries, and travel industry-specific
• automation.    
• * High level of organizational ability and self-motivated 
• * Must be a team player and able to work in a fast-paced environment.    
• * Minimum five years industry experience.    
• * The Account Manager will at times be required to conduct complex
• interpersonal interactions with others, troubleshoot, solve problems, make
• decisions, operate independently, and work effectively under pressure.  
• * Demonstrate thorough knowledge of the business travel industry, airline and
• hospitality industries, and travel industry-specific automation  
• * Possess intermediate to advanced MS Office skills (i.e. MS Word, Excel, One
• Note and Powerpoint) 
• * SalesForce CRM experience an asset 
• * Able to successfully manage multiple tasks simultaneously; speak, read, and
• write English; possess excellent customer service, interpersonal, negotiating
• and verbal/written communications skills 
• * Conduct complex interpersonal interactions with others, troubleshoot, solve
• problems, make decisions, operate independently, and work effectively under
• pressure on a regular basis Excellent relationship-building skills 
• * Excellent communication skills (written, verbal, interpersonal) 
• * Excellent presentation and meeting facilitation skills 

• Embark on the next step in your career journey with Direct Travel!

• As one of the fastest growing Travel Management Companies (TMC) in the world,
• Direct Travel is committed to reimagining what is possible for the industry,
• including business travel, personalized experiences, and meetings & events.
• Under the forward-thinking direction of our experienced leadership team, we are
• rapidly expanding and leveraging next-generation technologies to deliver on our
• vision for The Perfect Trip. This is your opportunity to grow your career and be
• part of a dynamic team that is setting the new standard of travel and service
• excellence. If you’re passionate about innovation and ready for what’s next,
• we’d love for you to join us! 

• Benefits Onboard

• In addition to Medical, Dental, and Vision benefits Direct Travel offers an
• employee rewards and recognitions program, Total Rewards Package which includes
• Wellness, Sustainability, DE&I initiatives, and Mental Health Support.   

• Our Brand Voyage: About Direct Travel   

• Direct Travel is a leading provider of corporate travel management services. The
• company has been providing travel management for over 40 years, working with
• clients to develop highly customized travel programs. By leveraging both the
• expertise of its people and innovative solutions, Direct Travel enables clients
• to derive the greatest value from their travel program in terms of superior
• service, progressive technologies and significant cost savings. Direct Travel
• has offices in over 80 locations across North America and the UK and is
• currently ranked 13th on Travel Weekly’s Power List. For more information,
• visit www.dt.com
• [https://www.globenewswire.com/Tracker?data=EEvcCquZwo352SB-LYBOR3pFwPZ9mUjj0WahDCPAj_j8hBvdrEwKm9CKmYSAvu4iC8CW69xxwhxdTVVZooYyvuIPZqJwD74NO3suHhUjLHAxOv_WnjtyIumjQ-X0tb83NRMycSsoW2vuQ8j1npTLI-S1cixdFnyJ9FpOOFvB1l87mT_-FOmQlZOoBxaq1Jh4hb0b4hjohVUVYTvu7_ogpyUROhN98axWtU-CTrRda3o=].  
•  

•   
• Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.      

• If you're ready to chart a new course and advance your career with the valuable
• moments and travel experiences that await, we welcome you to submit your resume
• for consideration at Direct Travel. 

• #LI-Remote

• Qualifications
• * 3–5 years of experience in account management, preferably in the corporate
• travel industry or a related SaaS/service environment.
• * Strong understanding of travel program management and industry tools (GDS,
• OBTs, travel reporting platforms, etc.).
• * Proven track record in client relationship management and revenue growth.
• * Exceptional communication and presentation skills.
• * Analytical mindset with the ability to translate data into actionable
• insights.
• * Self-motivated, organized, and able to manage multiple accounts and
• priorities.

• * Bachelor’s degree in Business, Travel/Hospitality, or a related field
• preferred.

• This is not necessarily an exhaustive list of responsibilities, skills, duties,
• requirements, or efforts associated with the position.