About

• POSITION DESCRIPTION
• ROLE: ACCOUNT MANAGER, SHOPPER/OMNI
• TEAM: ACCOUNTS
• OVERVIEW
• Salt’s in-house shopper marketing & omni team is looking for a super star Account Manager to support on a top tier, global CPG account with a portfolio of iconic brands.
• Account Managers are responsible for overseeing small to large size programs, and the cross functional teams that contribute to program development & execution. The Account Manager acts as client advocates and work with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience.To succeed in this position, you should have exceptional communication, attention to detail and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients.
• This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office.
• CORE RESPONSIBILITIES
• Client Relations
• Building relationships with clients based on trust and respect
• Producing and executing on behalf of clients with excellence
• Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team
• Maintaining updated knowledge of client products and services
• Collecting and analyzing data to learn more about consumer behaviour, before the program and afterwards
• Acting as an extension of your client throughout the planning, execution and wrap-up phases – always keeping your client top of mind
• Program Management
• Preparing clear and concise program briefs, that will be delivered to the appropriate team and leveraged to guide the overall development of the project
• Developing and maintaining work back schedules for all programs; keeping client informed of any changes to timelines throughout the entire program life cycle
• Leading execution of all National programs with excellence, building and maintaining close relationships with internal project managers and external production partners
• Overseeing tactical programs, providing guidance and leadership to junior account team members
• Maintaining client status tracker and leading client status meetings, ensuring all team members have their appropriate details up to date on a weekly basis
• Team
• Collaborate with internal Salt departments to facilitate client need fulfillment
• Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required
• Helping to guide junior account team members, with opportunity for direct reports
• Financial
• Understanding agency pricing model
• Building medium sized program budgets
• Reconciling all sizes of program budgets; staying in close contact with the finance team as required
• Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
• Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale
• Supporting with driving business growth in an effort to reach objectives
• Business Operations
• Overcoming challenges and making suggestions to improve processes
• Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures
• Supporting your team with ancillary projects that support either the client or Salt on a daily basis
• EXPERIENCE & SKILLS
• 4 - 5 years’ experience in the marketing industry, with understanding of shopper marketing and familiarity executing shopper marketing programs
• High level understanding of core retailers within Canada is an asset
• Exceptional verbal and written communication skills
• Adaptability and strong problem-solving skills
• Experience managing program budgets
• Excellent active listening skills
• Experience presenting in front of internal and external teams
• Ability to build rapport and collaborate with others both internally and externally
• Proven organizational skills
• Of consumer behaviours and industry trends
• Strong foundational technology skills – familiarity with O365, social & digital media
• Passion for marketing and partnerships
• Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.