While the working language for this Account Manager role is primarily English, French is considered a strong asset due to the need to handle merchants across Canada. If you are fluently bilingual, this will significantly enhance your candidacy.

The target salary range for this exciting Account Manager position is $60,000 to $70,000 annually, negotiable for a superstar candidate. Join us and leverage your experience to contribute to a company with significant potential for growth and future acquisition.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive compensation package in the $60,000 to $70,000 range with performance-based financial incentives.
• Comprehensive health benefits (80% coverage) for single and family dependents.
• Potential for three weeks of vacation in the first year.
• Direct involvement in an exciting, entrepreneurial growth-stage company with "blue sky" potential for future acquisition or public offering.
• Opportunity to work with cutting-edge AI technology in the payment space.
• A welcoming, easygoing office environment with a business casual dress code and private office spaces.
• Convenient Etobicoke, ON office location with both parking and public transit access.


Responsibilities
• Drive new merchant acquisition through a mix of warm leads from agents and strategic cold calling.
• Cultivate and manage relationships with external sales agents who feed new merchant accounts.
• Handle follow-up work for online merchant onboarding forms, ensuring all necessary documentation is complete.
• Act as a technology and product expert, answering technical questions from sales agents regarding POS system integration and app functionality.
• Cross over into customer support activities, troubleshooting issues and coordinating with relationship managers at partner institutions like Clover.
• Support the launch and expansion of the new AI business, assisting with merchant demos and agent creation.
• Conduct sales demonstrations (virtual and sometimes in-person) for prospective local and national clients.
• Proactively think outside the box, identify areas for improvement, and suggest enhancements for in-house CRM, ticketing systems, and sales packages.
• Contribute to the overall growth strategy, with the flexibility to adapt as the business secures large partnerships.

Qualifications
• Must have previous experience within the payment technology industry (e.g., merchant services, POS systems, processing).
• Proven experience in a direct sales or Account Manager role involving both warm leads and cold calling.
• Entrepreneurial mindset—someone who is naturally proactive, thinks freely, and brings suggestions for business improvement.
• Willingness to perform a variety of tasks across sales, support, and light administrative duties.
• Ability to work on-site at the office in Etobicoke, ON.
• French is an asset due to the national client base, but professional English fluency is required.
Additional Skills:
• Proven ability to achieve sales targets and manage a full sales cycle.
• Strong organizational skills to manage merchant onboarding forms and follow-up processes.
• Exceptional verbal communication and a clear speaking voice for phone-based sales and support.
• High level of comfort with technology, including proprietary CRM/ticketing systems and Microsoft Office/Outlook.
• Demonstrated ability to be an independent thinker and bring new ideas to the table.
• Capability to wear many hats and successfully manage a multifaceted role in a small, fast-paced setting.
• Excellent team player with a friendly and easygoing personality.
• Strong problem-solving skills, particularly for technical and product-related inquiries.

Summary
This Account Manager position within the customer care specialization is more than just a job; it's a chance to immerse yourself in the high-growth payment technology sector and directly influence a company's success. Your expertise in sales and customer care, combined with industry knowledge, will be highly valued as you help this client expand across Canada.

Ready to take the next step in your customer care career? Our Randstad Professional recruiters are experts in their fields and are ready to guide you toward a role that fits your ambition. Apply to this Account Manager opportunity on our website or connect with one of our specialized recruiters today! We are committed to finding you a rewarding career with work-life balance and professional fulfillment. If this job isn’t exactly what you’re looking for, reach out to our recruiters to discover countless other professional job openings we have available.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.