About

• Account Manager – Managed Learning Services (MLS)
• (Remote) Based in Canada
• About the Role
• We are seeking a dynamic and highly experienced Account Manager to lead a high‑profile, large‑scale Managed Learning Services (MLS) account for a global financial client. This role oversees a diverse team of 45+ learning and event professionals across multiple regions and is responsible for the strategic planning, execution, and delivery of complex learning programs and large-scale events.
• As the primary relationship owner and escalation point for the client, the Account Manager ensures operational excellence, financial accuracy, and alignment with both client objectives and internal business goals. This is a strategic leadership role ideal for someone who thrives in a fast‑paced environment, excels at building strong partnerships, and brings deep expertise in event management, operations, and financial oversight.
• Key Responsibilities
• Client Relationship & Stakeholder Management
• Build and maintain strong, trusted relationships with senior client stakeholders to ensure satisfaction and long-term partnership growth.
• Serve as the primary point of contact for all client and internal communications, ensuring clarity, consistency, and timely updates.
• Proactively address and resolve client concerns, acting swiftly to mitigate issues and maintain high satisfaction levels.
• Operational Leadership
• Oversee the delivery of all contracted MLS services, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Drive operational excellence across regions, ensuring seamless execution of learning programs and events.
• Risk & Compliance Management
• Identify operational risks and develop mitigation strategies to ensure business continuity.
• Ensure critical processes are documented, cross-trained, and compliant with internal and client requirements.
• Financial Management
• Own the financial performance of the account, including forecasting, budgeting, cost control, and revenue growth.
• Partner with Finance to adjust forecasts based on evolving business needs.
• Ensure timely, accurate invoicing for all contracted services.
• Process Optimization
• Identify opportunities to streamline workflows, enhance productivity, and leverage technology to improve service delivery.
• Champion a continuous improvement mindset across the team.
• Strategic Partnership & Growth
• Collaborate with clients to identify opportunities for expanded services and new revenue streams.
• Align account strategy with both client priorities and company objectives.
• Team Leadership & Development
• Lead, mentor, and develop a team of operational managers, program managers, and event coordinators.
• Oversee workforce planning, utilization, and performance management for a team of 5–7 direct reports and 45+ indirect reports.
• Foster a culture of engagement, accountability, and high performance.
• Reporting & Performance Monitoring
• Prepare and deliver regular performance reports, insights, and recommendations to client stakeholders and internal leadership.
• Track KPIs to identify trends, gaps, and opportunities for improvement.
• Basic Qualifications
• 5+ years of experience in event management or training within the financial sector.
• 5–7 years of experience in operations management and people leadership.
• Proven ability to manage complex client relationships and influence senior stakeholders.
• Demonstrated success leading diverse, multi‑regional teams.
• Strong understanding of learning and development operations, including large-scale program delivery.
• Exceptional organizational, analytical, and critical-thinking skills.
• Ability to manage multiple priorities under pressure and adapt to evolving business needs.
• Excellent written and verbal communication, presentation, and negotiation skills.
• Proficiency in Microsoft PowerPoint and Excel.
• Track record of driving customer satisfaction and employee engagement.
• Demonstrated continuous improvement mindset with strong data reporting capabilities.
• Preferred Qualifications
• Experience managing event operations for financial industry clients.
• Background in delivering complex, multi-location learning programs.
• Strong understanding of learning technologies and emerging trends in corporate training.
• #LI-DNI

• GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
• From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
• With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
• GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.