About

• Process, monitor and track manual and electronic orders, troubleshooting operational and systemic issues to ensure timely delivery. Provide proactive solutions and options to customers while maintaining strong relationships through world-class service. Partner with distribution, transportation, forecasting, and planning teams to meet customer expectations for fulfillment and delivery. 4. Returns, Credits & Claims Research and process credits, returns, and freight claims promptly to ensure accurate billing and profitability. 5. Inventory & Shipment Analysis Evaluate inventory availability and inbound shipment timing, making quick decisions to resolve order challenges. 6. Performance Monitoring & Reporting Pull data from business intelligence tools to analyze service performance, identify gaps, and present monthly scorecards to leadership. 7. Error Management & Escalation Monitor and resolve service failures (e.g., backorders, cancellations, freight incidents) and escalate systemic issues for improvement. 8. Continuous Improvement & Advocacy Participate in cross-functional projects, stay current on product updates, pricing, and promotions. 9. We believe that enables us to better meet our mission and values while serving our customers from diverse communities. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law. Ability to communicate clearly and concisely, both orally and in writing Proven ability to balance multiple priorities and meet deadlines in a fast paced and changing environment Ability to deliver customer satisfaction, which results in higher revenue and improve OI Ability to work independently and as part of a team Attention to detail Ability to gain product and technical knowledge Demonstrated advanced skills in Microsoft Word, Excel and PowerPoint Ability to analyze and diagnose problems and provide solutions