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Job Title: Senior Help Desk Analyst (Application Support) Key Responsibilities Provide first-level Help Desk and application support to end users Receive, log, classify, and respond to inquiries using Help Desk ticketing software Troubleshoot technical and application-related issues and provide timely resolutions Escalate unresolved issues to appropriate technical or business teams Communicate issue status, updates, and resolutions clearly to users and stakeholders Monitor and track open ticket…